The Account Manager serves as the primary business contact for Registry clients and is responsible for overall client satisfaction with respect to customer service and representing client needs to the organization. This role is fundamental in building relationships which support the business goals of Afilias.

2 positions open - Associate Account Manager in Horsham, PA and Account Manager (China) in Horsham, PA, Dublin, Ireland, New Delhi, India, or Toronto, ON. Candidates for Account Manager (China) are required to be fluent in Chinese. 

Detailed responsibilities are:

• Client communications, conflict resolution, and compliance with specs on client deliverables;
• Representing customer's interests to the team;
• Satisfying client's expectations with respect to quality standards, resolving issues in an effective manner, informing management of any problems that may arise;
• Incident management /SLA review
• Collaborating with other teams and identifying potential issues and/or opportunities;
• Advising on the profitability of client-related projects, pursuing growth and new business opportunities, effectively communicating Afilias' capabilities and service offerings to the customer;
• Providing input on all account activity, including status and Salesforce reports on a weekly basis.

This is an excellent opportunity for candidates with great customer service and relationship-building skills, self-motivation, assertiveness, exceptional communication skills (including listening, negotiation and consulting skills), as well as the ability to solve problems and maintain composure under stress. Product knowledge and understanding of the factors that affect the potential for profitability combined with critical thinking are important as well.

Requirements include

• Prior account management or customer service experience working with high-profile clients
• A Bachelor's degree
• Technical competence in registrar/registry technologies.

 Travel will be required.

 This is a full-time, exempt position.

NO AGENCIES OR VISA SPONSORSHIPS WILL BE CONSIDERED

We are an equal opportunity employer. Reasonable accommodations may be made to individuals with disabilities able to perform the essential functions.

Please send resumes to resumes4@afilias.info